Interviews with 500 people - C.F. Møller. Photo: Region Sjælland
15.5.2014

Interviews with 500 people

Involving users is a very important aspect in planning a large and complex hospital project, for example, Køge University Hospital in Denmark. For the past six months, C.F. Møller Healthcare has engaged in a dialogue with a total of 500 users.
Interviews with 500 people - C.F. Møller. Photo: Region Sjælland
Interviews with 500 people - C.F. Møller. Photo: C.F. Møller
Just over 50 user groups were formed, each designated to work with a different theme. There were nine concept groups with specialist knowledge of e.g. outpatient clinics, operating theatres, laboratories, research and logistics; and 41 groups, each representing a unit or function (e.g. paediatrics, emergency room, cardiology, catering, etc.). Each group had 10-15 members so there was a grand total of 500 people. In a thoroughly systematic process, C.F Møller Healthcare held a total of 150 meetings with these people. It is important to ensure that the client's wishes and visions - including the users' specific know-how - and the budget are translated into a coherent foundation, on which to bring the building project through subsequent phases. The foundation must be in place so that the client is aware of the content and consequences before the construction enters the next phase, where architects and engineers will take steps to unfolds detailed plans for the building structure. The work has so far produced 50 reports, which detail how many square metres of space the individual hospital units require and how space will be allocated in the new hospital complex to ensure the best possible flow of patients. This data is the starting point for the final drawings before construction starts. "The process was very intensive and educational. Working with the users, we have broken down the huge "abstract" hospital into specific proposals, with which we will work in the next phase of the project. The users understood precisely what a project of this magnitude entails and they were aware that flexibility is imperative for creating an efficient, future-proof hospital," says Susanne Dam Hoffmann, Head of Health Service Planning at C.F. Møller Healthcare.

 

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